huron-case-study Huron Technologies, Inc. - Case Study on e-mail SPAM
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Huron Technologies, Inc. - Case Study

MIchelle Owens, Customer Service Manager

Download Case Study"In today’s work environment, you have to wear a lot of hats. One of the hats that caused me the most stress, and continued to consume far more of my time than I had to spare, was troubleshooting and resolving any IT issues, whether it was as simple as "I can’t find a file I just saved" to the dreaded, "My computer won’t boot up." 

 

As we continued to grow, the stress of managing everyone’s IT needs, while trying to do my primary work, became unbearable.　 Additionally, we needed more productive and efficient processes for managing our network and email, solutions I didn’t have the time to research and implement.

 

Partnering with CBI eliminated ALL of my IT stress, both the big and small. In fact, the only reason I know there is a problem now is because I get an email from CBI letting me know it was logged and when it was resolved. Now our staff can work directly with a caring, knowledgeable IT professional whenever they have an issue, instead of having to deal with a stressed out, irritated Customer Service Manager (me). A cheerful voice and a speedy answer are just minutes away.

 

Additionally, CBI’s email.Reliance solution totally eliminated the SPAM from our system.　 Instead of spending 30 minutes a day sifting through up to 500 SPAM messages, I can spend that time focusing on legitimate email and providing better service to our customers."

 

The Challenge

The staff at Huron Technologies, Inc. was overwhelmed with e-mail spam messages. Some members were receiving 500 to 600 e-mail spam messages daily. They were also in need of a network infrastructure reconfiguration in order to improve network performances and provide for future growth.

 

 

Due to being on a break-fix contract with high hourly rates, the staff rarely utilized their previous provider. After enduring several incidents of system down time, Huron Technologies, Inc. began researching for a diverse technology provider that could better support their technology needs. 

 

 

 

The Solution

 

Huron Technologies, Inc. was referred to us at Center for Business Innovation. We were able to revitalize the health of their e-mail system by implementing our email.Reliance service plan that includes enhanced McAfee Inbound Filtering features.

 

 

All of the network functions were streamlined, allowing Michelle to focus on what she does best. We placed Huron Technologies, Inc. on pricing structure which allows them to fully utilize the Partner Care Center. They also receive monthly on-site maintenance visits by one of our Systems & Applications team members.

 

About Huron Technologies, Inc.

Huron Technologies, Inc.Contact Information

415 Industrial Drive
Leslie, MI 49251

 

Phone: 517.589.0300
Website

 

Industry
Innovators in Mold Release Technology

 

Mission
To develop innovative and reliable manufacturing solutions by partnering with their customers. Huron Technologies' state of the art custom product technology and off the shelf release agent products are reliable, proven performers.

 

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