Frequently Asked Questions
- Who is Center for Business Innovation?
- What is a Managed Service Provider?
- What is SaaS and HaaS?
- What is Outsourcing?
- What are My Advantages to Outsourcing?
Who is Center for Business Innovation?
CBI, Inc. and the technology services previously offered by D.A. Rainsberger Co. have come together to form Center for Business Innovation (CBI). We are a Managed Service Provider (MSP) specializing in office copy/print devices and complete technology solutions. We will provide you with innovative print and technology solutions that will help your company grow towards success.
One size does not fit all and we understand that. Our solutions are designed to be tailored to your company specifically. You no longer have to try and fit what your company needs into a preconceived mold. We will mold your technology solution around your company.
What is a Managed Service Provider (MSP)?
A Managed Service Provider (MSP) is a company that manage and monitor the daily technology tasks of another company. This can include everything from network management to application support and integration. There are three primary areas that a Managed Service Provider can focus on and we specialize in all three areas. Our Managed Service line, absolute.Reliance, consists of four core service offerings which cover the three primary areas a Managed Service Provider can focus on.
- Local desktop, server and network monitoring/management (desktop.Reliance and server.Reliance)
- Maintaining and managing desktops, servers and routers
- Hardware as a Service (HaaS)
- Managed Print Services (print.Reliance)
- Device performance and monitoring
- Automatic toner notifications and shipments
- Automated meter readings
- Hosted Managed Services (hosting.Reliance)
- Software as a Service (SaaS)
- Cloud Computing
What is SaaS and HaaS?
Software as a Service (SaaS) is a unique service feature that can save your company time and money. SaaS is when you access all your applications (i.e. Microsoft Office, Great Plains, and QuickBooks) through logging into the internet. SaaS eliminates the need for you to personally update and install the software on multiple desktops.
All of your applications can be integrated together which will improve your business process and productivity. We provide you with the software and updates you need and you can access it from anywhere at anytime through the internet.
Hardware as a Service (HaaS) is also a unique service feature that can save your company time and money. HaaS is when you lease out your office equipment (i.e. desktop monitors, towers, laptops, copiers/printers, servers, switches) and it is all managed and monitored by us. HaaS can be any kind of office hardware that your company needs. We monitor the health and functionality of your equipment so you can work knowing that you are protected.
What is Outsourcing?
Outsourcing is when a Managed Service Provider (MSP) manages certain tasks and business processes so you don’t have to. It is a cost effective and innovative model that can be a very valuable tool for your company. When you outsource, that does not mean that you lose control over how you company functions and makes decisions.
The new model of outsourcing allows your company to be strategically involved with all the decisions that are made1. Outsourcing also allows you to have a competitive advantage. By having us manage the tasks that you don’t have time to manage, you are able to focus on running your business and setting new company goals.
What are My Advantages to Outsourcing?
Outsourcing is not for everyone, though studies have shown that those who do outsource achieve better long-term improvements in their business performances. They also have lower selling, general and administrative expenses, higher ROA and higher growth in EBIT1.
Other advantages2:
- Ability to control costs
- Avoid unpredictable expenses
- Establish a cost model that match services
- Reduce labor costs
- Start new projects more quickly
- More and better resources are available to you
- Reduce your risk
- Ensure compliance
More questions? Call us today! 800.968.6482
Sources:
1IBM, The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation, January 2008
2The Benefits of Outsourcing for Small Businesses
“We have not had a single bug or virus since we switched to Center for Business Innovation. I no longer have to worry about what the latest software is or if I need to make an update.”
M.T. – Financial Planner, Mark Teachout, CIC, CFP & Associate, LLC
“Sentryfile has saved us overhead and space. It has made our work more efficient and has cut our costs tremendously. Now, I wouldn’t have it any other way.”
