desktop.Reliance Service Plan

Desktop and laptop support and management.

Our comprehensive desktop level services are designed to keep your systems and personnel productive.

Each plan provides varying levels of coverage based on user, desired results and budget without compromising quality.

desktop.Reliance	Desktop Essential	Desktop Professional	Desktop Premium
Anti-Virus Management (Software Licenses Included)
Asset Inventory Management
Patch & Service Pack Management
Scheduled Desktop Maintenance
Remote Desktop Support
Performance Monitoring & Reporting
Windows 7/Vista/ XP Management & Support
Live Answer 7:00am - 5:00pm EST Mon-Fri
Incident Tracking
Executive Reports Emailed Monthly
Desktop Policy Management
data.Reliance (Data Backup)*
Microsoft Office Application Support
Network Documentation
email.Reliance Essential*
Employee Access to the Partner Care Center
Live Answer 7:00am - 5:00pm EST Mon-Fri
Remediation, Escalation & Incident Tracking
Annual Operational Review
IT Policy Management
Next Business Day Response
Network Device Management (switches/hubs/wireless access points)
4-Hour On-Site Response (before 1pm)
Biannual Operational Reviews
Monthly On-Site Preventative Maintenance
Firewall Management

*Additional fees may apply